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Shipping Policy

Fast, discreet worldwide delivery for all Munch Cartel products

We offer fast, discreet worldwide shipping on all Munch Cartel products. Our dedicated logistics team ensures your order arrives safely and securely, no matter where you are in the world.

Order Processing

Orders are typically processed within 24–48 hours, excluding Sundays or holidays. All orders placed before 2 PM (PST) are processed the same business day.

Delivery Time

▸ USA & Canada: 3–6 business days
▸ Europe: 5–10 business days
▸ Rest of World: 7–14 business days (depending on customs)

Tracking

All shipments include real-time tracking. You'll receive a tracking link by email after your order is confirmed. You can also track your order through your account on our website.

Discreet Packaging

Products are vacuum-sealed and shipped in plain, odor-proof packages with no logos or cannabis labels. Your privacy is our top priority.

Important Notice

You are responsible for knowing your local laws. While we successfully ship to most countries, Munch Cartel is not liable for delays or seizures due to local import regulations.

Our Shipping Offices

United States San Antonio Office

San Antonio, TX 78204, USA
Ships to: North America, South America, Asia, Oceania
Average Shipping Time: 3-10 business days (depending on region)
Processing Time: 24 hours Monday-Saturday

United Kingdom London Office

71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Ships to: Europe, Middle East, Asia
Average Shipping Time: 3-12 business days (depending on region)
Processing Time: 24-48 hours Monday-Friday
Discreet Packaging Example

Our Discreet Packaging Promise

Multiple vacuum-sealed layers to completely eliminate any odor

Plain, unmarked external packaging with no reference to cannabis or Munch Cartel

Indistinguishable from regular e-commerce shipments

Moisture-resistant barrier to maintain product freshness

Environmentally-friendly materials where possible

Shipping Rates

Region Standard (7-14 days) Express (3-6 days) Priority (1-3 days)
USA $9.99 $19.99 $29.99
Canada $14.99 $24.99 $34.99
Europe (UK, EU) $19.99 $29.99 $49.99
Australia/New Zealand $24.99 $39.99 $59.99
Asia $24.99 $44.99 $64.99
Middle East $29.99 $49.99 $69.99
South America $29.99 $49.99 $74.99
Caribbean $24.99 $39.99 $59.99

* Shipping rates are calculated based on your destination country and the weight of your order. Free shipping on all orders over $250.

Shipping Destinations

Allowed Countries
Restricted Countries

We ship to most countries worldwide with a 99.8% delivery success rate. Below is a list of countries where we currently ship:

North & South America

United States United States
Canada Canada
Mexico Mexico
Brazil Brazil
Argentina Argentina
Chile Chile
Colombia Colombia
Peru Peru
Uruguay Uruguay
Ecuador Ecuador

Europe

United Kingdom United Kingdom
Germany Germany
France France
Italy Italy
Spain Spain
Netherlands Netherlands
Belgium Belgium
Switzerland Switzerland
Austria Austria
Sweden Sweden
Denmark Denmark
Norway Norway
Finland Finland
Ireland Ireland
Portugal Portugal
Greece Greece

Asia & Oceania

Australia Australia
New Zealand New Zealand
Japan Japan
South Korea South Korea
Singapore Singapore
Hong Kong Hong Kong
Thailand Thailand
Malaysia Malaysia
Philippines Philippines
Vietnam Vietnam
Indonesia Indonesia
India India

Middle East

Israel Israel
United Arab Emirates UAE
Saudi Arabia Saudi Arabia
Qatar Qatar
Kuwait Kuwait
Bahrain Bahrain
Lebanon Lebanon

Due to strict customs regulations and high seizure rates, we currently do not ship to the following countries:

African Countries (Restricted)

Algeria Algeria
Angola Angola
Benin Benin
Botswana Botswana
Burkina Faso Burkina Faso
Burundi Burundi
Cameroon Cameroon
Cape Verde Cape Verde
Central African Republic Central African Republic
Chad Chad
Comoros Comoros
Congo Congo
DR Congo DR Congo
Djibouti Djibouti
Egypt Egypt
Equatorial Guinea Equatorial Guinea
Eritrea Eritrea
Ethiopia Ethiopia
Gabon Gabon
Gambia Gambia
Ghana Ghana
Guinea Guinea
Guinea-Bissau Guinea-Bissau
Kenya Kenya
Lesotho Lesotho

* This list is subject to change based on evolving regulations and delivery success rates. Please contact us if you have questions about shipping to a specific country not listed here.

Additional Shipping Information

Free Shipping: All orders over $250 qualify for free standard shipping worldwide.

Customs & Import Duties: Any customs fees or import taxes are the responsibility of the customer and are not included in our shipping rates.

Reshipment Policy: In the rare event that a package is seized or lost, we offer a one-time reshipment at 50% of the original order value, or a store credit for the full amount of the original order.
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Return & Refund Policy

Our commitment to ensuring your satisfaction with every order

Your Satisfaction Is Important To Us

If you encounter an issue with your order, we're here to help. We strive to provide the highest quality products and exceptional customer service. Our fair and transparent return policy ensures you can shop with confidence.

Damaged or Defective Products

If your product arrives broken, defective, or expired, contact us within 10 days of receipt. We'll offer a replacement or refund based on your preference.
10-day window for claims
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Take clear photos of the damaged/defective product, including packaging
2
Contact our support team with your order number and photos
3
Choose between a replacement or refund for the affected items

Lost Packages

If tracking shows no delivery after the expected time frame, reach out to our support team. We offer a money-back guarantee or reshipment in eligible cases.
Report within 7 days after expected delivery
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Monitor your tracking number for updates on expected delivery
2
Contact us if your package doesn't arrive within the expected timeframe
3
Our team will investigate and process either a refund or reshipment

Returns Policy

For safety and compliance reasons, we cannot accept returns on opened cannabis products. Please review your selections carefully before ordering.
No returns on opened products
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Review product descriptions and potency before purchase
2
Contact us immediately if you receive the wrong product before opening
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For unopened items that were shipped incorrectly, we can arrange a return

Refund Eligibility Criteria

Products damaged during shipping or with manufacturing defects
Packages that were lost or seized during transit (with proof)
Incorrect, missing, or expired products in your shipment
Opened products or packages (due to safety and hygiene concerns)
Products seized by customs due to local laws (outside our control)
Personal preference or dissatisfaction with effects (subjective factors)

Important Information

We process most refunds within 3-5 business days, and they will be issued to the original payment method used for purchase. Cryptocurrency refunds may take up to 7 business days to process. Some payment methods may have different processing times.

For security reasons, we may request additional verification before processing certain refunds. This helps us protect both our customers and our business from fraudulent claims.

Our Refund Process

Submit Request
Contact our support team with your order details and issue
Review
Our team reviews your claim within 24-48 hours
Approval
Upon approval, we'll confirm your preferred resolution
Processing
Refunds are processed within 3-5 business days
Completion
You'll receive confirmation once your refund is complete
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Need help? Contact our 24/7 support at support@munchcartel.com or visit our Track Order page.

At Munch Cartel, we're committed to ensuring your complete satisfaction with every purchase. While we've established these policies to provide clarity and fairness, we understand that each situation is unique. Our customer service team is empowered to work with you to find the best solution for your specific circumstances.

We appreciate your trust in us and strive to make every interaction with our company a positive experience. If you have questions about our return and refund policies or need assistance with a specific order, please don't hesitate to reach out to our dedicated support team.